The Ongoing Website Support subscription gives you access to up to 1 hour of web design services and 1 hour of administrative tasks per month so you can dedicate more time to growing your business.
This subscription covers web design tasks such as page/section creation, installing new features/plugins for WordPress sites, template design, and content organization for WordPress and Kajabi websites.
Submitting your task requests is very easy. Once you join the membership, you gain exclusive access to Basecamp, and you're ready to send off your first request in a few minutes. Requests are completed within 48 business hours.
- Monthly WordPress updates (software, themes, plugins)
- Monthly website performance optimization (cache cleaning, code updates, conflict resolution)
- Uptime monitoring
- Security checks
- Backup system
- 1 hour/month of administrative tasks (meetings, online training and tutorials, support through Basecamp)
- 1 hour/month of web design services (page/section creation, installation of new features/plugins, template design, content organization)
Turnaround: 48 business hours
Office Hours: Mon - Fri, 9am - 3pm
Additional hour: $125 + GST
The membership price is in CAD and includes GST.
- How does billing work?
This subscription runs on a monthly recurring basis. Prices are locked in once you activate your subscription. Prices are subject to change, but will only apply to new members.
- What do I need to get started?
Complete the purchase to start your subscription. Once the subscription is activated, you'll receive a link to your Basecamp account, the project management software, and you are all set up to submit requests.
- Which web design services are included?
This membership includes web design and development support for WordPress and Kajabi websites. Common examples of tasks requested by members are page/section creation, installation of new features/plugins, template design, content organization and optimization for search engines (SEO).
- What if I reach my 1-hour service limit? You may wait until the next billing period when your 1-hour time renews or add on additional hours ($125/hour).
- What if I need ongoing support for more than one website?
This subscription plan is only valid for one website. If you have more than one site that requires web design support, please contact us for more information.
- What if I want to cancel the membership subscription?
You can cancel the subscription at any time. For a Change of Mind refund request to be considered, it must be received within 5 days from the date of enrollment. However, if any support and/or maintenance requests have been submitted and/or started prior to that date, you are still fully responsible for making all payments, and no refunds will be provided.
If you're not sure the Ongoing Web Design Support subscription is right for you, please email us your questions before subscribing.